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Terms


The Company Maisons DN is a SARL registered at Créteil RCS under the number of SIREN: 753 671684.

Intracommunity VAT FR63753671684 - EORI FR75367168400011

The company Maisons DN publishes the websites brigademondaine.fr and brigademondaine.com, hereinafter referred to as BRIGADE MONDAINE. BRIGADE MONDAINE is an e-commerce site accessible on the Internet that offers for sale a selection of erotic lingerie and designer accessories.

Any product order on the Site requires the express acceptance of the Terms, without the customer's required handwritten signature.

The purpose of this agreement is to define the terms and conditions of the sale of the Products on the brigademondaine.fr and brigademondaine.com websites

Article 1. Products

1.1 Products

The Products offered for sale by Brigade Mondaine are those presented on the Site, on the day of consultation by the Client, within the limits of available stocks.
The products offered comply with current French legislation and applicable standards. The photographs, texts, graphics, information and characteristics that illustrate the products presented are not contractual. As a result, the responsibility of Brigade Mondaine cannot be held liable in the event of an error, omission or modification of product characteristics by suppliers. For any questions about the products you can contact our customer service at:
contact@brigademondaine.fr Customer satisfaction is the priority of Brigade Mondaine . Feel free to contact us by email if you would like advice on your order.

1.2. Prices

The prices of the products on the Site are expressed in Euro (€) and payable in Euros. The value added tax (VAT 20%), if applicable, is automatically calculated when validating the Shopping Bagcurrent order. The prices of the Products may be modified at any time byBrigade Mondaine, except for any sale of a Product already concluded at the price displayed on the Site.
The prices indicated do not take into account the shipping and packaging costs which will be invoiced and specified to the Customer at the time of the final validation of his order.
Products may be invoiced excluding VAT for orders placed and delivered outside the European Community and for EEC companies with an intra-Community VAT number.

1.3. Customs duties

Any order placed on the site BRIGADE MONDAINE and delivered outside France may be subject to any taxes and customs duties that are imposed when the package arrives at its destination. The customer acknowledges that he is fully aware of the legislation in force in his country before ordering the site BRIGADE MONDAINE. These taxes are the responsibility of the Client and are his sole responsibility both in terms of declarations and payments to the competent authorities of his country.

1.4. Special orders

BRIGADE MONDAINE offers a tailor-made service for creations, corsets, waist clamps and accessories. When this possibility is mentioned in the Product sheet, send the necessary measurements or specify your request in the order comment block of the billing page. BRIGADE MONDAINEIn this case, the delivery time can reach 75 working days, these parts being manufactured in the respect of the traditions of the confection. You can contact our customer service to ensure that the necessary information is transmitted correctly.

1.5. Promotional offers and discount codes

Promotional offers are not cumulative with other ongoing promotions, are only applicable once per order and do not apply to shipping costs, unless otherwise specified.

Offers may not be valid on Gift Vouchers, as well as on certain products (Signatures or new collections) ranges unless specified otherwise.

Promotional offers are not exchangeable for their monetary value and can no longer be reused for a new order.

Promotional offers may under no circumstances give rise to retroactivity on an order placed at an earlier date.

In the event of a refund or credit note following the return of part or all of the order, the amount will correspond to the amount paid and will exclude the part paid by the promotional code.

The Signatures Bordelle and Couture de Nuit ranges are not eligible for promotions.

Article 2. Registration, validation and payment of orders

2.1. Registration of the order

To complete the order of the Products he has selected, any Internet user must identify himself, either by entering his customer number and email address if he already has an account withBRIGADE MONDAINE, or by completing the registration form. In this form, the Client will indicate full name, address, telephone and e-mail. The Customer will then validate the order form that will appear on the screen, summarizing: the nature, quantities and prices of the Products selected, as well as the total amount of the order, its contact details and the delivery address of the Products. If the customer wishes to make a gift, he has the possibility to choose a delivery address different from the billing address. This step takes place at the time of order validation. The recipient will receive his package without an invoice. The latter being sent to you directly by email and accessible from your customer account. The Client must be a natural person and 18 years of age or older.

2.2. Order validation

The validation of the order by the customer implies acceptance of the General Terms and Conditions of Sale, which are formally accepted by ticking the box provided for this purpose.
The amount due by the Customer is the amount indicated on the order confirmation.
The sale will be concluded upon payment of the selected Products.

2.3. Payment of the order

To pay for your order, you have the choice between four types of payment:

  • PayPal :

Pay with PayPal, by credit cards (Visa - MasterCard - Amex - National Bank Card - Aurore - VPay Card - Cofinoga Privilège - Cofidis 4 stars - Discover - Maestro ...) bank accounts or PayPal balance. Paying for your order with PayPal is free of charge. 

The payment is 100% secure and encrypted via SSL and TLS protocols ensuring the totally secure transmission of data.

BRIGADE MONDAINE has no possibility to know the banking data transmitted by the Customer to the online payment site, because the Customer's banking data do not transit on the computer system of BRIGADE MONDAINE.

In case of cancellation of the order at the customer's request, the costs incurred by Paypal will be deducted from the refund.

  • Stripe:

Stripe allows you to pay by credit card. Paying for your order with Stripe does not incur any additional costs. 

Payments are made and secured via Stripe systems which integrate strong authentication, data encryption according to SSL (Secure Socket Layer), HSTS and AES-256 encryption.

The information transmitted is encrypted and no third party can access it during transport on the network. Payment platforms are PCI certified, an international security standard that guarantees data security.

BRIGADE MONDAINE has no access to this data under any circumstances.

To facilitate your future purchases, you can register your payment methods, to delete the registration, you must go to "My Account", "My payment methods" and "Delete".

BRIGADE MONDAINE does not keep any banking information.

In the event of cancellation of the order at the customer's request, the costs incurred by Stripe will be deducted from the refund.

  • Giropay, Ideal, Bancontact, EPS
  • Bank transfer:

The Customer must ensure that he pays the transfer fees charged by his bank. BRIGADE MONDAINE must receive the net amount of the order.

Do not forget to specify your name and order number in the reason for your transfer. Your order will be shipped to you after receipt of payment.

  • Cheque (from banking or financial institutions located in France ONLY):

Checks in euros made out to MAISONS DN must be accompanied by a photocopy of the account holder's identity document.

The customer must write his email and the order number on the back of the check and send his payment to :

MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France

Payments by cheque must be received BRIGADE MONDAINE within 5 working days after the validation of the Customer's order. Beyond the deadline, the order will be cancelled.

BRIGADE MONDAINE reserves the right to refuse any order or delivery in the event of a dispute with the Internet user, total or partial non-payment of a previous order by the Customer, refusal to authorize payment by check from banking institutions, or incorrect delivery address provided by the Customer.

The order will be shipped after the cheque has been cashed and the validity of the payment has been verified with the banking institutions.

  • Payment by cheque in three instalments free of charge (Only banking or financial institutions located in France are accepted):

Brigade Mondaine offers the possibility to pay orders in three times at no cost starting at €.300 purchase per cheque. The customer can choose this method of payment and then send the three cheques equal to the total of the order. The first will be debited when the order is sent, the second and third cheque at 30 and 60 days respectively.

Checks in euros made out to MAISONS DN must be accompanied by a photocopy of the account holder's identity document.

The customer must write his email and the order number on the back of the check and send his payment to :

MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France

Payments by cheque must be received BRIGADE MONDAINE within 5 working days after the validation of the order. Beyond the deadline, the order will be cancelled.

BRIGADE MONDAINE reserves the right to refuse any order or delivery in the event of a dispute with the Internet user, total or partial non-payment of a previous order by the Customer, refusal to authorize payment by check from banking institutions, or incorrect delivery address provided by the Customer.

The order will be shipped after the 1st check has been cashed and the validity of the checks has been verified with the banking institutions. This offer is only valid for banking or financial institutions located in France.

In the event of a refund at the customer's request, only the cheque(s) cashed at the time of the request will be refunded, the last one(s) will be returned to the customer by post.

  • Payment by E-Card (s) Gift (x)

BRIGADE MONDAINE Offers its customers the opportunity to purchase E-Gift Cards for a pre-determined amount.

The E-Gift Card is sent by e-mail to the buyer or the person specified by the buyer.

The validity of the E-Gift Card is one year from the date of purchase.

The E-Gift Card is non-breakable and must be spent in one time, on a single order whose amount must be equal to or greater than the total amount of the E-Gift Card(s) used.

The payment of purchases can be completed by another means of payment if the total amount of the order is greater than the amount of the E-Gift Card.

The E-Cartes-Cadeaux can be combined with each other as well as with the current promotions, sales and free delivery (from €100 of purchases in France and €500€ internationally)

Gift E-Cards are neither exchangeable nor refundable.

The purchase of E-Gift Cards is not subject to VAT.

2.4. Confirmation of the order

When the customer has completed his payment, a summary of the order will be sent to the email address indicated. This confirmation will include all the elements of the sales contract.

2.5. Verification of payments

BRIGADE MONDAINE controls all orders that have been validated on its site. These controls are intended to protect BRIGADE MONDAINE against abusive practices by fraudsters.

Our customer service may ask you via e-mail for all the documents necessary to unlock your order (proof of address or identity... etc.).

2.5. Duty-free purchase for non-EU residents

BRIGADE MONDAINE does not charge taxes ( 20%) for customers outside the EU.

To benefit from it, the customer must reside and be delivered outside the EU.

The displayed rate takes into account the tax exemption.

Article 3. Order Processing & Delivery

Standard delivery orders placed Monday to Friday before 1 p.m. are processed the same day and shipped within 24 hours (excluding weekends, holidays and annual holidays).

Express delivery orders placed Monday to Friday, before 1 p.m., are processed the same day and shipped within 24 hours (excluding weekends, public holidays and annual holidays).

All orders placed after 4pm are processed and shipped the next business day (excluding weekends, holidays and annual holidays). Orders placed on Friday after 4pm are processed on the following Monday (excluding public holidays and annual holidays).

The order is shipped in a discreet package in which the products will be protected and covered with tissue paper. No external markings will indicate the contents of the package.

The delivery methods for Metropolitan France are COLISSIMO, COLISSIMO RECOMMENDED, as well as EXPRESS DELIVERY with tracking and proof of deposit, see prices in article 5.

BRIGADE MONDAINE uses the most appropriate service provider (UPS, Fedex, DHL, DTT...) to respond favourably to requests for Express deliveries.

The average time observed for delivery via Colissimo France is 2 to 3 working days.

The average time observed for delivery in Express France is 1 to 2 working days.

The delivery methods for international (zone 1 and 2) are the COLISSIMO RECOMMENDED as well as the EXPRESS DELIVERY, with proof of deposit, and insurance, see rates in article 5.

BRIGADE MONDAINE uses the most appropriate service provider (CHRONOPOST, UPS, Fedex, DHL, TNT...) to respond favourably to requests for Express deliveries.

The average time observed for delivery via Colissimo International is 3 to 7 working days.

The average time observed for delivery by International Express is 1 to 3 working days.

For deliveries to Russia, due to Russian customs requirements, customers must provide us with the following information before shipping their order.

Please provide us with the following information as a comment on your order or via email:

  • Last name (амилия)
  • Name (Имя)
  • Middle name (Отчество)
  • Passport ID (Client Name)
  • Date of publication (Дата выдачи)
  • Telephone (Телефон)
  • Email (Эл. Адрес)

Please never accept a damaged or opened package. If the customer acknowledges receipt, it is up to him to make a complaint to the postal services.

BRIGADE MONDAINE has no control and is in no way responsible for any taxes and customs duties requested by the recipient's country at the expense of the customer and cannot anticipate the time required for customs.

La Brigade Mondaine cannot be held responsible for any delay in delivery due to customs.

In the event of refusal of the package by the customer or the refusal to pay customs duties or taxes, any sums requested to BRIGADE MONDAINE recover the package will be deducted from the refund made to the customer.

Products made to order or made to measure (mentions indicated in the product sheets), will have longer delivery times, this being indicated in their respective Product sheets. These deadlines may, depending on the specific case, reach 75 days. These products cannot be exchanged or refunded.

If the order includes products with heterogeneous processing and shipping times, BRIGADE MONDAINE, to optimize the quality of service, the products may be sent separately. This information appears on the sheets of the products that may be concerned and does not incur any additional delivery costs.

Despite the care taken Brigade Mondainein preparing the packages, it is possible that a Product is missing. Similarly, after transport, one of the Products may be defective. This is why, upon receipt of his order, the Customer must ensure to verify the conformity of the products received. Any anomaly concerning the delivery must be notified, on the same day of receipt or at the latest on the first working day following receipt, to customer service, by email to: contact@brigademondaine.fr

If these conditions are met and the Customer's request is justified, the Customer BRIGADE MONDAINE shall, at the Customer's choice, and, failing this, shall choose BRIGADE MONDAINE, either exchange and reshipment of the missing product of the same colour and size if this product is still in stock, at the expense of BRIGADE MONDAINE, or refund the price of the product.

Article 4. Withdrawal periods - Defective, non-conforming or non-received products - Cancellation, Return, Refund & Credit note

In application of the European Directive 2011/83/EC on consumer rights and the Consumer Code (Hamon law). In accordance with the Hamon law of 18 March 2014, underwear is part of the products falling within the scope of so-called exceptional goods.

The return will be accepted only if "the returned products do not show any unsealing by the consumer after delivery" (protections torn off, labels removed, manifest wearing of the product, smell of perfume, perspiration...) "and which cannot be returned to the seller for reasons of hygiene or health protection".

Although we are not required by law to take back lingerie, customer satisfaction is a priority for the company BRIGADE MONDAINE.

If the delivered Product does not meet your expectations, the company undertakes BRIGADE MONDAINE to take it back to you under the following conditions:

- You have a withdrawal period of 14 clear days from the date of receipt of the order to inform us of your intention to cancel your purchase, in accordance with the provisions of Articles L 121-16 et seq. of the Consumer Code. Any return not reported will be refused and not taken into account. You must inform us in advance of your intention to return your package by email to: contact@brigademondaine.fr or by registered mail to Maisons DN- 2, rue Emile Goeury - 94140 Alfortville - France

- A return form will be sent to you via email, a document essential to the processing of your request. If the form is missing or incomplete, your request will not be considered.

- After having notified us of your withdrawal, the goods must reach us within a maximum of 14 clear days (from the date of your request for return) and accompanied by the completed and signed return form, in accordance with the provisions of Articles L 121-16 et seq. of the Consumer Code).

The merchandise must be returned to - Maisons DN2, rue Emile Goeury - 94140 Alfortville - France at your expense and under your responsibility (at your expense to insure the transport) in perfect condition for resale, in the original packaging, with all labels (not removed and not cut), and without trace, impact or smell. The products must not have been worn, washed, soiled or damaged, without body odours, perfume or laundry...

Under no circumstances BRIGADE MONDAINE can it be held responsible for any delay or loss due to the carrier. It is therefore strongly recommended that you return your order in parcel tracked and delivered againstSignature.

We do not make any exchanges unless it is a mistake of Brigade Mondaine . For a change of size and/or model, we invite you to place a new order.

The BRIGADE MONDAINE accepts the return of the products, only and only if, these last ones do not contain any trace of dirt, smell or any other mark of use. La BRIGADE MONDAINE therefore reserves the right to refuse a product considered as not resalable in its current state.

Only La Brigade Mondaine is able to determine the condition of these products and its opinion is binding.

In the event of a refusal to return on the grounds of products no longer suitable for resale, the items will then be returned as they stand to the customer, only after payment of the reshipment costs by the customer.

For obvious reasons of hygiene, items such as intimate accessories (plugs, sex toys, rosebuds... ), breast jewelry (nippies, pasties...), body jewelry (such as Fungi), thongs or body jewelry (such as Lucky Cheeks or BRACLI ), foot accessories, stockings and tights, latex creations, costumes (such as Baed Stories...) and Crystal Eyez creations made to order or any other item indicated in the product sheet will not be taken back or exchanged.or any other item indicated in the product sheet will not be taken back or exchanged. 

The products and/or brands (Bluebella, Dora Larsen, Belle et Bonbon, Elissa Poppy, Loveday London, OPAAK, Superbe, Ruban Black , Tisja Damen) proposed in the category OUTLETor OUTLET cannot be taken back or exchanged.

Shipping and return costs are not refunded. If the initial delivery of the products was free of charge, therefore at the expense of the BRIGADE MONDAINE, the flat-rate delivery costs may be deducted from the refund, except if the responsibility of the BRIGADE MONDAINE can be invoked in the causes of the error, or if the product is defective.

Subject to compliance with the above provisions, MAISONS DN will issue the credit note valid for 1 year, products for the amount shown on the order form within 15 days of receipt of the products.

In the case of a return from a country outside the EEC, it is the buyer's responsibility to make the customs declaration and indicate that it is a return on the forms of the chosen carrier. The company BRIGADE MONDAINE reserves the right to refuse the return if customs fees are requested, or to deduct these fees from the amount of the refund or to have waited for it.

The assets are inseparable and must be spent in one go, on a single order, the amount of which must be equal to or greater than the total amount of the said have. The payment of purchases can be supplemented by another means of payment if the total order is greater than the amount of the said have. The credit is valid on the entire shop outside Gift Vouchers. An assets cannot be subject to a monetary repayment under any circumstances. An order partially or totally settled with a card, then returned by the customer, will result in a new one.

The customer has a period of 60 working days from the date of shipment of the order to request the cancellation of the sale and refund of the items on the grounds that they have not been delivered. No delivery dispute will be accepted at the end of this period.

Orders paid for by Gift Card(s) (x) are subject to the regulations in force.

Gift E-Cards are neither exchangeable nor refundable.

In the case of cancellation of part or all of the order, at the request of the customer, Paypal or Stripe fees will be deducted from the total refund because they are not recoverable by the Brigade Mondaine .

Article 5. Shipping costs

COLISSIMO FRANCE METROPOLITAN: A flat-rate contribution of 10 euros per order (Free from 100 euros purchase).

EXPRESS FRANCE METROPOLITAN: A flat-rate contribution of 19 euros per order (Free from 500 euros purchase).

ECO INTERNATIONAL Zone 1: Flat-rate contribution of 20 euros per order (free for orders over 300 euros).

EXPRESS INTERNATIONAL Zone 1: A flat-rate contribution of 35 euros per order (Free from 500 euros purchase).

ECO INTERNATIONAL Zone 2: Flat-rate contribution of 30 euros per order (free for orders over 500 euros).

EXPRESS INTERNATIONAL Zone 2: A flat-rate contribution of 45 euros per order (Free from 500 euros purchase).

Article 6. Personal information

Brigade Mondaine undertakes not to disclose the information provided to third parties, with the exception of the service provider in charge of transporting the products. These are confidential. They will be used to process the order and to reinforce and personalize the communication and product offer reserved for customers Brigade Mondaine , in particular by the newsletter.

This article may not prevent the global transfer of the company or the transfer of activities to a third party. Consequently, in accordance with the Data Protection Act of 6 January 1978, the customer has a right of access, rectification and opposition to personal data concerning him. The site Brigade Mondaine has been declared to the CNIL under number 1620071.

You can exercise your right of access and rectification by sending a message:
- by e-mail:
contact@brigademondaine.fr - by post: MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France

Article 7. Force majeure and legal and regulatory provisions

7.1. Force majeure

In the event of a force majeure event, delivery of the product will be suspended for the duration of the force majeure.
In the event that a case of force majeure prevents the delivery of a Product beyond a period of one month from the date of its order, each Party may terminate the contract for the sale of the product by registered letter with acknowledgement of receipt sent to the other Party. If necessary, it Brigade Mondaine may not honour the order, and must refund the Customer the price of the Product.

7.2. Compliance with the legislation and customs of the country of delivery

Some laws limit the importation of erotic products. Find out about the legislation in force in your country before ordering on the site. Brigade Mondaine cannot be held responsible for the non-conformity of the order with the legislation in force in the Customer's country outside France.
Customs
taxes Customs or import taxes are due as soon as the package reaches its destination country. You must pay any additional customs clearance fees. Brigade Mondaine has no control over these taxes and cannot predict them, as customs policies vary greatly from one country to another. Please contact your local customs office for more information.

7.3. Intellectual Property

All texts, comments, works, illustrations and images reproduced on the sites published by MAISONS DN are reserved under copyright and intellectual property law and for the whole world. In this respect and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different, or even more restrictive, provisions of the Intellectual Property Code. Any other use constitutes counterfeiting and is punishable under the Intellectual Property law unless authorized in advance by MAISONS DN. Any total or partial reproduction of the sites published by MAISONS DN is strictly prohibited.
The use on the site, in particular in the Product Sheets, of visuals for which Brigade Mondaine the rights do not exist, is made with the agreement of the authors or the natural or legal person holding the rights. Their rights are therefore also reserved under copyright and intellectual property law and any other use other than for private use constitutes counterfeiting and is punishable under intellectual property law.

7.4. Applicable law - Competent courts

These general terms and conditions of sale and the contractual relationship between the Client Brigade Mondaine and the Client are strictly subject to French law. In the event of a dispute, an amicable solution will first be sought by the Parties before any legal action is taken.

Article 8. Legal information

To contact us:

- Use our contact form.

- Send us an email at: contact@brigademondaine.fr

Site editor:

Company Maisons DN SARL (capital of 24000€), registered with the RCS of Créteil for the brand Brigade Mondaine.
SIREN 753 671 684 - Intracommunity VAT FR63753671684 - EORI FR75367168400011
Headquarters: 2 rue Emile Goeury 94140 Alfortville FRANCE

Site hosted by :

VULTR - Matawan, NJ 07747 - United States

The company Maisons DN is the owner or has the right or authorization to use all logos, trademarks, distinctive signs, product visuals as well as databases and software used in the course of its activity.

Any representation or reproduction, in whole or in part, of these elements is prohibited and would constitute an infringement punishable by articles L.335-2 and following of the Intellectual Property Code.

The site Brigade Mondaine has been declared to the CNIL under number 1620071

The information collected is processed electronically for the purpose of managing orders and sending newsletters only if requested by the Customer.

If you no longer wish to receive our news, you can unsubscribe from our newsletter by contacting: contact@brigademondaine.fr

In accordance with articles 39 and following of the law n° 78-17 of 6 January 1978 amended in 2004 relating to data processing, files and freedoms, any person may obtain communication and, if necessary, rectification or deletion of information concerning him/her.

The exercise of these rights requires proof of your identity.

You can exercise all these rights by sending your request, accompanied by a signed identity document:

By email at: pdp@brigademondaine.fr

By post to : Maisons DN 2 rue Emile Goeury 94140 Alfortville. France

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