A human-sized team.
There are many skills that can be learned, but people must have certain qualities that are unique to them or even talent will not help them deliver an exceptional customer experience....
An enthusiastic team.
An employee who conveys genuine enthusiasm will do so in a unique, perhaps even idiosyncratic, way that matches his or her style and personality. And whether their style is animated or reserved, it will be real...
Empathy, Compassion & Patience
The ability to put yourself in other people's shoes is essential for effective customer service and a different online shopping experience.