The Company MAISONS DN is a SARL registered at the RCS of Créteil under the SIREN number: 753 671684.
Intra-Community VAT FR63753671684 - EORI FR75367168400011
The company MAISONS DN publishes the following sites brigademondaine.fr and brigademondaine.com, hereinafter referred to as the Socialist Brigade. Brigade Mondaine is an e-commerce site accessible on the Internet that offers for sale a selection of erotic lingerie and designer accessories.
Any Product order on the Site implies the express acceptance of the general terms and conditions of sale, without a handwritten signature from the Customer being required.
The purpose of the present document is to define the terms and conditions of the sale of the Products on the Sites. brigademondaine.fr and brigademondaine.com
Article 1. Products
The Products offered for sale by Brigade Mondaine are those presented on the Site, on the day of consultation by the Customer, within the limits of available stocks.
The products offered comply with current French legislation and applicable standards. The photographs, texts, graphics, information and characteristics that illustrate the products presented are not contractual. Therefore, the responsibility of Brigade Mondaine could not be engaged in case of error, omission or modification of the characteristics of the products by the suppliers. For any question about the products you can contact our customer service at : firstname.lastname@example.org
Customer satisfaction is the priority of Brigade Mondaine. Do not hesitate to contact us by email if you need advice for your order.
The prices of the products on the Site are expressed in Euro (€) and payable in Euros. The value added tax, if applicable, is automatically calculated during the validation of the basket of the current order. The prices of the Products can be modified at any time by Brigade Mondaine, with the exception of any sale of a Product already concluded at the price displayed on the Site.
The prices indicated do not include postage and packing, which will be invoiced and specified to the Customer at the time of the final validation of his order.
Products may be invoiced excluding VAT for orders placed and delivered outside the European Community and for EEC companies with an intra-Community VAT number.
As of 1 July 2021, Brigade Mondaine applies the reform of the common EU reliable VAT collection via the One-Stop-Shop. VAT is declared and paid in the Member State where the goods are received.
1.3. Customs duties
Any order placed on the Brigade Mondaine site and delivered outside France may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. The customer acknowledges being perfectly aware of the legislation in force in his country before ordering on the site Brigade Mondaine. These taxes are the responsibility of the Customer and are under his entire responsibility both in terms of declarations and payments to the competent authorities of his country.
1.4. Special orders
Brigade Mondaine offers a made-to-measure service for creations, corsets, waistbands and accessories. When this possibility is mentioned in the Product sheet, send the necessary measurements or specify your request in the order comment block on the billing page. Brigade Mondaine will treat this request with attention. In this case, the delivery time may be up to 75 working days, as these pieces are manufactured in accordance with the traditions of the garment industry. You can contact our customer service to ensure that the necessary information is transmitted correctly.
1.5. Promotional offers and discount codes
Promotional offers cannot be combined with other current promotions, are applicable only once per order and do not apply to shipping costs, unless otherwise specified.
Offers can in no case be valid on gift cards, as well as on certain products (the Signatures ranges or new collections) unless otherwise specified.
Promotional offers are not exchangeable for their monetary value and cannot be reused for a new order.
Promotional offers can in no case give rise to retroactivity on an order placed at an earlier date.
In the event of a refund or credit following the return of part or all of the order, the amount will correspond to the sum paid and will exclude the part paid by the promotional code.
The ranges Signatures Bordelle, Signature Studio Pia, the brand Couture de Nuit as well as the Sets Brigade Mondaine cannot be the object of promotions.
Article 2. Registration, validation and payment of orders
2.1. Registration of the order
To complete the order of the Products he has selected, every Internet User will have to identify himself, either by entering his customer number and his email if he already has an account with Brigade Mondaine, or by filling in the registration form. In this form, the Customer will indicate name, first name, address, telephone and e-mail. The Customer will then validate the order form that will appear on the screen, summarizing: the nature, quantity and price of the Products selected, as well as the total amount of the order, his contact details and the delivery address of the Products. If the client wishes to make a gift, he/she has the possibility to choose a delivery address different from the billing address. This step is carried out at the time the order is validated. The recipient will receive his/her package without any invoice. The latter being sent directly to you by e-mail and accessible from your customer account. The Customer must be a natural person and aged 18 or over.
2.2. Validation of the order
The validation of the order by the customer implies acceptance of the General Terms and Conditions of Sale, which are formally accepted by ticking the box provided for this purpose.
The amount due by the Customer is the amount indicated on the order confirmation.
The sale will be concluded as soon as the selected Products have been paid for.
2.3. Payment of the order
To pay for your order, you can choose between different types of payment:
- PayPal (in one or more instalments) :
Pay with PayPal, by credit cards (Visa - MasterCard - Amex - National Bank Card - Aurore - VPay Card - Cofinoga Privilège - Cofidis 4 stars - Discover - Maestro ...) bank accounts or PayPal balance. Paying for your order with PayPal does not incur any additional costs.
You can pay in 4X without fees with PayPal on thousands of sites including Brigade Mondaine whose account is certified. If your 4X Payment application is approved, you enter into a contract with PayPal. This means that PayPal is the lender and not Brigade Mondaine. You can visit the PayPal website for more information: https://www.paypal.com/fr/webapps/mpp/4x
Payment is 100% secured and encrypted via SSL and TLS protocols ensuring totally secure data transmission.
Brigade Mondaine has no possibility of knowing the banking data transmitted by the Customer to the online payment site, as the Customer's banking data do not pass through Brigade Mondaine's computer system.
In case of cancellation of the order at the customer's request, the PayPal fees (not recoverable by Brigade Mondaine) will be deducted from the final refund.
- Mollie - Bank & Credit Cards :
Mollie allows you to pay by credit card. There are no additional costs to pay for your order with Mollie.
Payment by Apple Pay possible.
Payments are made and secured through Mollie systems that integrate strong authentication, data encryption using SSL (Secure Socket Layer), HSTS and AES-256 encryption.
The information transmitted is encrypted and no third party can read it during transport on the network. The payment platforms are PCI-certified, an international security standard that guarantees data security.
Brigade Mondaine has no access to these data. Brigade Mondaine does not keep any banking information.
In case of cancellation of the order at the customer's request, the Mollie fees (not recoverable by Brigade Mondaine) will be deducted from the final refund.
- Klarna (payment in three instalments - Order ≥ 500 €) :
Brigade Mondaine offers the possibility to pay in 3 instalments without fees, to customers residing in the Netherlands, Belgium, Austria, Germany, Finland and France.
The costs are fully covered by Brigade Mondaine. No fees are charged to the Client.
The debit schedule and the amounts are displayed during the transaction and sent to the customer by e-mail as a reminder.
Access to the payment facility is reserved for individuals (natural persons of legal age) and professionals (legal entities) residing in Metropolitan France.
These persons must be holders of a Visa, Mastercard or Bank Card issued in the countries listed. This card must be valid for at least one month after the last due date of the payment facility. Systematic authorization cards, credit cards, prepaid cards, virtual cards and foreign cards are not accepted.
The Client undertakes that the Service Provider may withdraw from its bank account the sums due on the dates specified in the special conditions. The Customer agrees that the claim that the Vendor will have against it may be assigned to a third party.
The terms of return on an order paid by KLARNA are the general terms in force. Gift cards are not eligible for payment in installments.
- Payment in Crypto-currencies (digital currencies)
Brigade Mondaine accepts payments in digital currencies via the UTRUST conversion platform.
Pay with your digital assets safely and easily. Every payment is backed by secure protection mechanisms so you can shop with confidence. Utrust allows you to make payments with all major digital currencies.
Buying with Utrust means shortening the transaction process. That means low fees and near-instantaneous transactions. Making a payment becomes as easy as scanning a QR code.
Please consult UTRUST support for more details: https://support.utrust.com/en/
The terms and conditions for returns on orders paid via UTRUST are the general terms and conditions in effect.
In case of cancellation of the order at the customer's request, the UTRUST fees (not recoverable by Brigade Mondaine) will be deducted from the final refund.
The Customer must ensure that he bears the transfer costs charged by his bank. Brigade Mondaine must collect the net amount of the order.
Do not forget to specify your name and order number in the reason for your transfer. Your order will be sent to you after receipt of payment.
- Giropay, iDEAL, Bancontact, EPS, Belfius Direct Net, Giropay, KBC/CBC, Przelewy24, SOFORT Banking
- Payment by Gift Card(s) :
The Brigade Mondaine offers its customers the opportunity to purchase Gift Cards with a pre-determined amount.
The Gift Card is sent by email or postal mail to the purchaser or to the person indicated by the purchaser.
The Gift Card is valid for one year from the date of purchase.
The Gift Card is unbreakable and must be spent in one go, on one and the same order, the amount of which must be equal to or greater than the total amount of the Gift Card(s) used.
The payment of the purchases can be completed by another means of payment if the total of the order is higher than the amount of the Gift Card.
Gift Cards can be combined with each other, with current promotions, sales and free shipping.
Gift Cards are neither exchangeable nor refundable.
The purchase of Gift Cards is not subject to VAT.
2.4. Confirmation of the order
When the customer has completed his payment, a summary of the order will be sent to the email address indicated. This confirmation will include all the elements of the sales contract.
2.5. Verification of payments
Brigade Mondaine controls all orders that have been validated on its site. These controls aim to protect Brigade Mondaine from abusive practices operated by fraudsters.
Our customer service department may ask you via e-mail all the documents necessary to release your order (proof of address or identity ... etc..).
2.5. Duty-free purchase for non-EU residents
Brigade Mondaine does not charge value-added taxes (20%) for customers outside the EU.
To benefit from this, the customer must reside and be delivered outside the EU.
The rate displayed takes into account the zero-rating.
Article 3. Processing & Delivery of the Order
Orders in "Standard delivery", placed from Monday to Friday, before 1 pm, are processed the same day and are shipped within 24 hours (excluding weekends, holidays and vacations).
Express delivery" orders, placed from Monday to Friday, before 1pm, are processed the same day and are shipped within 24 hours (excluding weekends, holidays and vacations).
All orders placed after 4 p.m. are processed and shipped the next business day (excluding weekends, holidays and annual holidays). Orders placed on Friday after 4 p.m. are processed and shipped the following Monday (excluding holidays and annual leave).
The order is shipped in a discreet package in which the products will be protected and covered with tissue paper. No external mark will indicate the contents of the package.
Due to the sanitary situation (COVID), the Brigade Mondaine can commit on the preparation and shipping of orders but in no case on the standard or express delivery and provision of the package by the carriers.
Delivery methods for Metropolitan France : "Standard delivery" or "Express delivery" with proof of deposit, tracking and insurance, see rates in article 5.
Brigade Mondaine uses the most suitable service provider (GLS, Colissimo, CHRONOPOST, UPS, Fedex, DHL, TNT...) to respond favorably to requests for Standard or Express delivery. The average time observed for Standard delivery in France is 2 to 3 working days. The average time observed for the delivery in Express France is from 12 hours to 24 working hours.
Delivery methods for International : "Standard delivery" or "Express delivery" with proof of deposit, tracking and insurance, see rates in article 5.
Brigade Mondaine uses the most appropriate service provider (GLS, Colissimo, CHRONOPOST, UPS, Fedex, DHL, TNT...) to respond favorably to requests for Standard or Express delivery. The average time observed for Standard International delivery is 2 to 10 working days. The average time observed for the International Express delivery is 2 working days.
For deliveries to RussiaDue to Russian customs requirements, customers must provide us with the following information prior to shipping their order.
We thank you to indicate us in comment on your order or via email the following information:
- Last name (амилия)
- Name (Имя)
- Middle name (Отчество)
- Passport ID (Client Name)
- Date of publication (Дата выдачи)
- Telephone (Телефон)
- Email (Эл. Адрес)
Please never accept a damaged or open package. If the customer acknowledges receipt, it is up to him to make a complaint to the postal services.
Brigade Mondaine has no control and is in no way responsible for any taxes and customs duties requested by the country of the recipient at the expense of the customer and cannot predict the time required by customs.
La Brigade Mondaine cannot be held responsible for a delay in delivery due to customs.
In case of refusal of the parcel by the customer or the refusal to pay customs duties or taxes, the sums possibly requested from Brigade Mondaine to recover the parcel will be deducted from the refund made to the customer.
Products made to order or made to measure (mentions indicated in the product sheets), will have longer delivery times, this being indicated in their respective product sheets. These delays may, depending on the specific case, reach 75 days. These products cannot be exchanged or refunded.
If the order includes products with heterogeneous processing and shipping times, Brigade Mondaine, to optimize the quality of service may proceed to send the products separately. This information appears on the sheets of the products possibly concerned and does not give rise to additional delivery costs.
In spite of the care taken by Brigade Mondaine in the preparation of the parcels, it is possible that a Product may be missing. Similarly, after transport, one of the Products may prove to be defective. This is why, upon receipt of his order, the Customer must check the conformity of the Products received. Any anomaly concerning the delivery will have to be notified, the same day of the reception or at the latest the first working day following the reception, to the customer service, by email addressed to : email@example.com
If these conditions are met and the Customer's request is well-founded, Brigade Mondaine will proceed, at the Customer's choice, and, if not expressed, at Brigade Mondaine's choice, either to exchange and resend the missing product in the same colour and size if this product is still in stock, at Brigade Mondaine's expense, or to refund the price of the product.
Article 4. 1 Distance selling - Cooling off period - Defective, non-conforming or non-received products - Cancellation, Return, Refund & Credit note
In application of the European directive 2011/83/EC on consumer rights and the Consumer Code (Hamon law). In accordance with the Hamon law of 18 March 2014, underwear is one of the products that fall within the framework of so-called exceptional goods..
The return will be accepted only if "the returned products do not show any unsealing by the consumer after delivery" (protections torn off, labels removed, obvious wear of the product, smell of perfume, perspiration ...) "and which can not be returned to the seller for reasons of hygiene or health protection".
Although by law we are not obliged to take back lingerie, customer satisfaction is a priority for the Fashion Brigade.
If the Product delivered does not meet your expectations, the Brigade Mondaine undertakes to take it back from you under the following conditions:
- You have a cooling-off period of 14 clear days from the date of receipt of the order to inform us of your intention to cancel your purchase, in application of the provisions of articles L 121-16 et seq. of the French Consumer Code. Any return not reported will be refused and not taken into account. You must imperatively inform us in advance of your intention to return your package by e-mail to: firstname.lastname@example.org or by registered mail to MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France.
- A return form will be sent to you by e-mail, an essential document for the processing of your request. If the form is missing or incomplete, your request will not be taken into account.
- You must return the products accompanied by the completed and signed return form, no later than 14 days after the request of your withdrawal (the deadline will be indicated on the return form as well as in the email of support that will be sent to you), pursuant to the provisions of Articles L 121-16 and following of the Consumer Code (Hamon Law 2014).
The goods must be returned to MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France at your expense and under your responsibility (you are responsible for insuring the transport) in perfect condition for resale, in the original packaging, with all the labels (not removed or cut), and showing no trace, shock or smell. The products must not have been worn, washed, soiled or damaged, without body odor, perfume or laundry odor .
La Brigade Mondaine can in no way be held responsible for any delay or loss due to the carrier. You are therefore strongly advised to return your order as a tracked parcel and delivered against signature.
We don't make any exchanges unless it's a mistake by Brigade Mondaine. For a change of size and/or model, we invite you to place a new order.
La Brigade Mondaine accepts the return of products only if they are free of dirt, smell or any other mark of use. La Brigade Mondaine therefore reserves the right to refuse a product that is considered to be unsaleable as is. Only the Mondaine Brigade is able to ascertain the state of these products and its opinion is authoritative. In the case of a refusal of return on the grounds of products that have become unsuitable for resale, the items will then be reshipped as is to the customer, only after payment of the reshipment costs by the customer.
For obvious reasons of hygiene, items such as intimate accessories (plugs, sex toys, rosebuds... ), erotic cosmetics, petplay UPKO X TOUCHDOG products, breast jewelry (nippies, pasties...), foot accessories, stockings and tights, body jewelry or intimate jewelry (such as Fungi - Elica D'Oro, Upko), thongs or body jewelry (such as Lucky Cheeks or Bracli) are neither returned nor exchanged nor refundable, once the order is finalized by the Customer.
The creations made to order by the designers INCARNEM by Marine Billet, Fräulein Kink, Baed Stories, SPNKD, KAIMIN Official, Asche & Gold, BoundUp, Crystal Eyez, Adele Brydges, Elif Domanic, FIGURE OF A, ICHOR, Stephanie SANTOS and HERVÉ by Céline Marie or any other item indicated in the product sheet as such, are neither returned nor exchanged nor refundable once the order is finalized by the Customer.
Closeout brands such as Bluebella, Dora Larsen, Loveday London, Opaak, Superbe, Ruban Noir and the products offered in the category END OF COLLECTIONS - OUTLET - PRIVATE SALE (Sales) are neither taken back nor exchanged nor refundable, once the order has been finalised by the Customer. These products benefit of a major discount and are seals automatically before the expedition to the client.
The gift packaging are neither taken back nor exchanged. The event products made in LIMITED EDITION are neither returned nor exchanged. The Brigade Mondaine sets are neither returned nor exchanged.
Standard or express shipping and return costs are not refunded. If the initial delivery of the products was free of charge, therefore at the expense of the Brigade Mondaine, the flat-rate delivery costs may be deducted from the refund, except if the responsibility of the Brigade Mondaine can be invoked in the causes of the error, or if the product is defective.
Subject to compliance with the above provisions, the company MAISONS DN will issue the credit note valid for 1 year, products for the amount stated on the order form within 15 days of receipt of products.
In the case of a return from a country outside the EEC, it is up to the buyer to make the customs declaration and to indicate that it is a return on the forms of the chosen carrier. The Brigade Mondaine reserves the right to refuse the return if it is asked to pay customs charges, or to deduct these charges from the amount of the refund or to have waited for it.
The credit note is non-transferable and must be spent in one go, on one and the same order, the amount of which must be equal to or greater than the total amount of the said credit note. The payment of the purchases can be completed by another means of payment if the total of the order is higher than the amount of the said credit. The credit note is valid for the entire store, excluding gift cards. A credit note cannot be reimbursed in any way.
An order paid partially or totally with a credit note, then returned at the request of the customer, will result in a second and final credit note. The initial credit note will not be reissued more than twice.
The customer has a period of 60 working days from the date of dispatch of the order to request cancellation of the sale and reimbursement of the articles on the grounds that they have not been delivered. No delivery dispute will be accepted after this period.
Orders paid for using Gift Card(s) are subject to the regulations in force.
E-Gift Cards are neither exchangeable nor refundable.
In the case of a refund of a part or the totality of the order, at the request of the customer, the PayPal fees (the commission is composed of a fixed amount (0,35€) and a percentage of the total sum (2,9%)) or Mollie will be deducted from the global refund because not recoverable by the Brigade Mondaine.
Article 4. 2 Physical sale Show-room - Returns - Defective or non-conforming products
According to the consumer code, there is no retraction period for a purchase in a store. A purchase made in a store is considered firm and definitive.
In case of defective product, Brigade Mondaine applies the legal guarantee of conformity (art. - L.211-1 and following of the code of the consumption) and commits itself to repair or replace the bought object or, in case of impossibility, to refund you it.
Article 5. Shipping costs
- METROPOLITAN FRANCE - Standard Delivery: Offered with no minimum purchase.
- FRANCE METROPOLITAN - Express delivery : 19 euros flat fee
- DOM TOM - Standard Delivery - Order < 500€ : Flat rate of 29 euros.
- DOM TOM - Standard Delivery Order > 500€ : Free
- DOM TOM - Express delivery: Fixed price of 39 euros.
- EUROPE - Standard Delivery: Offered with no minimum purchase.
- EUROPE - Express delivery : 19 euros flat fee
- INTERNATIONAL - Standard Delivery - Order < 500€ : Flat rate of 29 euros.
- INTERNATIONAL - Standard Delivery Order > 500€ : Free
- INTERNATIONAL - Express delivery: Flat rate of 39 euros.
Click and Collect possible in our Showroom in Paris-Alfortville, from 1pm to 4pm, Monday to Friday.
* Security level = 39 euros before tax
Article 6. Personal information
Brigade Mondaine undertakes not to disclose to third parties the information communicated, except the service provider in charge of the delivery of the products. This information is confidential. They will be used to process your order and to reinforce and personalize the communication and the product offer reserved to the customers of Brigade Mondaine, in particular via the newsletter.
This article shall not prevent the overall sale of the company or the transfer of activities to a third party. Consequently, in accordance with the French Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose personal data concerning him/her. The site Brigade Mondaine has been declared to the CNIL under the number 1620071.
You can exercise your right of access and rectification by sending a message :
- by e-mail: email@example.com
- by mail : MAISONS DN - 2, rue Emile Goeury - 94140 Alfortville - France
Article 7. Cases of force majeure and legal and regulatory provisions
7.1. Force majeure
In the presence of an event constituting force majeure, the delivery of the product will be suspended for the duration of the force majeure.
In the event that a case of force majeure prevents the delivery of a Product beyond a period of one month from the date of its order, either Party may terminate the contract for the sale of the Product by registered letter with acknowledgement of receipt sent to the other Party. In this case, Brigade Mondaine may not honour the order, and will have to reimburse the Customer for the price of the Product.
7.2. Compliance with the legislation and customs of the country of delivery
Some legislation restricts the import of erotic products. Find out about the legislation in force in your country before ordering on the site. Brigade Mondaine cannot be held responsible for the non-conformity of the order with the legislation in force in the Customer's country outside France.
Customs or import taxes are due as soon as the package reaches its country of destination. You must pay any additional customs clearance taxes. Brigade Mondaine has no control over these taxes and cannot predict them, as customs policies vary greatly from one country to another. Please contact your local customs office for more information.
7.3. Intellectual property
All texts, comments, works, illustrations and images reproduced on the sites published by MAISONS DN are reserved under copyright and intellectual property and for the entire world. As such and in accordance with the provisions of the Code of Intellectual Property, only use for private use is permitted subject to different provisions, even more restrictive, of the code of intellectual property. Any other use constitutes an infringement and is punishable under the Intellectual Property unless prior authorization of MAISONS DN. Any total or partial reproduction of sites published by MAISONS DN is strictly prohibited.
The use on the site, in particular in the Product sheets, of visuals of which Brigade Mondaine does not hold the rights is done with the agreement of the authors or the physical or moral person holding the rights. Their rights are therefore also reserved under copyright and intellectual property and any other use than for private use is constitutive of counterfeiting and sanctioned under the Intellectual Property. The visuals present in the product sheets cannot be considered as contractual because most of them are retouched.
7.4. Applicable law - Jurisdiction
The present general conditions of sale and the contractual relations between Brigade Mondaine and the Customer are strictly subjected to the French law. In case of dispute, an amicable solution will first be sought by the Parties before any legal action.
Article 8. Legal notice
To contact us :
- Use our mail form.
- Send us an email to: firstname.lastname@example.org
Editor of the site :
Company MAISONS DN SARL (capital of 24000€), registered at the RCS of Créteil for the brand Brigade Mondaine.
SIREN 753 671 684 - Intracommunity VAT FR63753671684 - EORI FR75367168400011
Headquarters: 2 rue Emile Goeury 94140 Alfortville. FRANCE
Site hosted by :
HETZNER - Industriestr. 25 - 91710 Gunzenhausen - Germany
VULTR - Matawan, NJ 07747 - United States
The company MAISONS DN is the rightful owner or has permission to use all logos, trademarks, distinctive signs, visual products as well as databases and software used in connection with its business.
Any total or partial representation or reproduction of these elements is prohibited and would constitute an infringement punishable by articles L.335-2 and following of the Intellectual Property Code.
The Brigade Mondaine site has been declared to the CNIL under the number 1620071.
The information collected is subject to computer processing intended for the management of orders and the sending of newsletters only if requested by the Customer.
If you no longer wish to receive our news, you can unsubscribe from our newsletter by contacting: email@example.com
In accordance with articles 39 and following of the law n° 78-17 of January 6, 1978 modified in 2004 relating to data processing, files and liberties, any person can obtain communication and, if necessary, correction or suppression of information concerning him/her.
The exercise of these rights requires proof of your identity.
You can exercise all these rights by sending your request, accompanied by a signed identity document:
By email to: firstname.lastname@example.org
By mail to : Maisons DN, 2 rue Emile Goeury 94140 Alfortville. France