Terms & Conditions

Terms and Conditions

BRIGADE MONDAINE ® is a registered Trademark of MAISONS DN company Ltd.  registered at Créteil under number SIREN 753 671 684 – VAT number FR63753671684 – EORI FR75367168400011

The company publishes brigademondaine.fr and brigademondaine.com sites hereinafter called Brigade Mondaine. Brigade Mondaine is an e-commerce site accessible on the Internet that sells a selection of erotic lingerie and accessories.

All orders for product on our site requires the express acceptance of terms and conditions, without a handwritten signature from the Customer is required. The purpose of these is to define the terms and conditions of the sale of products on brigademondaine.fr or brigademondaine.com

 

Article 1 Products

1.1 Products

Products offered for sale by Brigade Mondaine are those presented on the site, the day of the consultation by the Client, subject to availability.

The products comply with French legislation and standards. The photographs, text, graphics information and features that illustrate the products presented are not contractual. Therefore, the responsibility for Brigade Mondaine can not be held liable for errors, omissions or changes in the characteristics of products by suppliers. For questions about products please contact our customer service: contact@brigademondaine.fr

The customer satisfaction is the priority of Brigade Mondaine. Feel free to contact us by email if you would like advices for your order.

1.2. Price

The prices of the products on our Shop are in Euro (€) and payable in Euros. The VAT (if applicable) is automatically calculated at the validation of the shopping basket. Product prices can be changed at any time by Brigade Mondaine, except that any sale of a product already reached the price displayed on the Site.

Prices do not include postage and packing which will be charged to the Customer and specified in the final confirmation of the order.

Products can be charged without VAT for orders placed and delivered outside the European community and businesses in the EEC with a VAT number.

1.3. Customs Duties

Any order placed on the website Brigade Mondaine and delivered outside France may be subject to taxes and customs duties which are levied when the package reaches its destination. The client agrees to be fully aware of the laws in force in their country before ordering on the website Brigade Mondaine. These charges are the responsibility of the Customer and under its full responsibility in terms of returns and payments to the competent authorities of his country.

1.4. Special Orders

Brigade Mondaine offers bespoke creations, corsets, clamp sizes and accessories. When this option is mentioned in the file of the Product, send the measurements required or specify your request in the comment block. Brigade Mondaine treat carefully the request. In this case, the delivery time may be up to 75 working days, these parts are manufactured in accordance with the traditions of tailoring. You can contact our customer service to ensure the proper transmission of the information.

1.5. Promotional offers and discount codes

Promotional offers are not cumulative with other promotions in progress, are only applicable once per order and do not apply to shipping costs, unless specified otherwise.

Offers can not be valid on gift cards, as well as on certain products (Signature Bordelle or new collections), unless specified otherwise.

Promotional offers are not exchangeable against their monetary value and can not be reused during a new order.

In case of refund or a credit following the refund of a part or the entirety of the order, the will correspond to the paid sum and will exclude the part paid by the promotional code.

 

Article 2 Registration, validation and payment of orders

2.1. Registration of the order

To end the command of the Products selected, all Internet user must identify themselves, or by entering the customer number and his email if he already has an account with Brigade Mondaine or by completing the registration form. In this form, the Customer shall indicate name, address, phone and e-mail. The Client will then validate the order that appears on the screen, summarizing: the nature, quantity and price of the products selected and the total amount of the order, contact details and address of delivery of the Products. If the customer wishes to make a gift, he can choose a different delivery address than the billing address. This step takes place at the time of confirmation of the order. The recipient will receive their package without invoice. It will be sent directly to you by email and accessible from your account. By placing an order , you declare that you are of the appropriate legal age to purchase the items.

2.2. Order Validation

The validation of the order by the customer implies acceptance of the Terms and Conditions which are formally accepted by ticking the box provided for this purpose.

The amount owed by the Customer is the amount shown on the order confirmation.

The sale will be concluded upon payment of the selected products.

2.3. Payment of the order

To pay your order, you can choose between four types of payment:

  • By PayPal :

Pay with PayPal, credit cards, bank accounts or PayPal balance. Pay for your order with PayPal causes no additional charge.

Brigade Mondaine has no way to know the bank details provided by the Customer to the website online payment because the bank does not forward the information to Brigade Mondaine.

  • By Credit Card with Braintree by Paypal or Stripe :

Credit card transactions are secured by Braintree by Paypal or Stripe solutions which integrates strong authentication, data encryption, SSL, HSTS and AES-256 encryption.

Solutions guaranteed PCI. The PCI certification is an international security standard that guarantees data security. The payment page is signed by the security certificate Verisign.

The information transmitted is encrypted and no third party can read it during transport on the network.

Brigade Mondaine has no access to this data.

When paying on our website or the application, you can choose not to save your credit card details, by enabling or disabling the button “Remember this card.”

To remove your saved credit card information, go to “My Account”, “Payment Methods” and “Delete”.

Brigade Mondaine does not keep any bank details.

  • By bank transfer :

Customer must ensure transfer fees charged by its bank. Brigade Mondaine must collect the net amount of the order.

Remember to specify the reason for your transfer, your name and order number. Your order will be shipped after receipt of payment.

  • By check (bank or financial institutions located in France ONLY) :

Euro checks payable to MAISONS DN must be accompanied by a photocopy of the ID of the account holder.

The customer must enter his email and the number of its order on the check and send the payment to:

MAISONS DN

2, rue Emile Goeury

94140 Alfortville, France

Check payments should reach Brigade Mondaine within 5 business days after the confirmation of the order by the Customer. Beyond the deadline, the order will be canceled.

Brigade Mondaine reserves the right to refuse any order or delivery in the event of a dispute exists with the Internet user, total or partial non-payment of a previous order by the Customer, refusal to authorize payment by check of banking organizations, or incorrect delivery address supplied by the Customer.

The order will be shipped after receipt of the check and verification of the validity of payment to banks.

  • Payment by check in three times free (are only accepted banks or financial institutions located in France) :

Brigade Mondaine offers the possibility to pay in three times free from 300 € of purchase by check. The customer can choose the payment method and then address the three checks in the amount corresponding to the total order. The first will be charged upon dispatch of the order, the second and third check at 30 and 60 days respectively.

Euro checks payable to MAISONS DN must be accompanied by a photocopy of the ID of the account holder.

The customer must enter his email and the number of its order on the check and send the payment to:

MAISONS DN

2, rue Emile Goeury

94140 Alfortville, France

Check payments should reach Brigade Mondaine within 5 business days after the order validation. Beyond the deadline, the order will be canceled.

Brigade Mondaine reserves the right to refuse any order or delivery in the event of a dispute exists with the Internet user, total or partial non-payment of a previous order by the Customer, refusal to authorize payment by check of banking organizations, or incorrect delivery address supplied by the Customer.

The order will be shipped after receipt of the first check and verify the validity of checks from banks. This offer is only valid for banks or financial institutions located in France.

If a refund to the customer’s request, only or cashed checks at the time of application will be reimbursed, (s) last (s) will be returned to the customer by mail.

  • By Gift Vouchers Payment :

Brigade Mondaine offers to its customers the opportunity to buy Gift Vouchers, the amount is fixed.

The Gif Voucher is sent by email.

The validity of the Gift Voucher is 1 year from the day it is bought.

The Gift Voucher is unbreakable and must be spent once only for one order whose total amount must be equal or superior to the total amount of the used Gift Voucher(s).

The payment of your order can be completed by another method of payment if the total amount of your order is superior to the amount of the Gift Voucher(s).

You can use Gift Voucher(s) as much as you want, they are cumulable and compatible with the current discounts, sales and free delivery (from 100€ for France and 500€ for International)

The Gift Vouchers are non-refundable, non-exchangeable.

The Gift Vouchers are not subject to VAT.

2.4. Order Confirmation

When the customer has completed its payment, a summary of the order will be sent to the email address provided. This confirmation will include all of the components of the sales contract.

2.5. Payment verification

Brigade Mondaine controls all the orders that have been validated on its site. These controls are designed to protect Brigade Mondaine of abuses operated by fraudsters.

Our customer service may need to ask you via email all the parts necessary to release your order (proof of residence or identity … etc.).

2.6. TAX-FREE Shopping for non EU customers

For citizens outside the EU, Brigade Mondaine offers Tax-free shopping.

The customer must be from outside the EU and the order must be shipped to a country outside the EU.

The indicated price already includes the 20% tax reduction.

Article 3 Order Process & Delivery

Standard delivery orders, placed Monday to Friday, before 4 pm, are processed the same day and are dispatched within 24 hours (excluding weekends, holidays and annual leave).

Express orders placed Monday to Friday, before 1 pm, are processed the same day and are dispatched within 24 hours (excluding weekends, holidays and annual leave).

All orders placed after 4 pm are processed and shipped the next business day (excluding weekends, holidays and annual leave). Orders placed on Friday after 4 pm are processed the following Monday (excluding public holidays and annual leave).

Date are based on GMT +1.

The order will be shipped in a discreet package in which the products will be protected and covered with tissue paper. No external mark will indicate the contents of the package.

The delivery methods for Metropolitan France are COLISSIMO, COLISSIMO RECOMMENDED, as well as EXPRESS DELIVERY with tracking and proof of deposit, see prices in article 5.

Brigade Mondaine uses the most suitable provider (UPS, Fedex, DHL, TNT …) to respond favorably to requests for Express deliveries.

The average time observed for delivery via Colissimo France is 2 to 3 working days.

The average time observed for delivery in Express France is 1 to 2 working days.

Delivery methods for international (zone 1 and 2) are the COLISSIMO RECOMMENDED as well as the EXPRESS DELIVERY, with proof of deposit, and insurance, see prices in article 5.

Brigade Mondaine uses the most suitable provider (UPS, Fedex, DHL, TNT …) to respond favorably to requests for Express deliveries.

The average time for delivery via Colissimo International is 3 to 10 business days.

The average time for delivery in Express International is 1 to 4 business days.

Import duties may be imposed by your own country. We have no control over these charges and cannot predict what they will be or how long any delay at customs will be.

Thanks for never accepting a damaged or open package. If the customer acknowledges receipt, he belongs to issue a claim with the postal service.

Product availability is indicated on the product description. A credit will be generated for editing the order if a product is unavailable (the credit will be equal to the amount of the invoiced price) Brigade Mondaine agrees to make deliveries of items ordered as soon as possible. The average time observed for the items available are 1 to 45 days open for direct home delivery. To track your current order, you can contact customer service by email to: contact@brigademondaine.fr

Some products, such as shoes or indicated as to be the subject of a “Special Order” to be adapted to the measures mentioned by the Customer, will entail longer delivery time, this being indicated in their product files. These deadlines may, depending on the specific case, reach 75 days.

If the order includes different products processing times and heterogeneous shipping, Brigade Mondaine, to optimize the quality of service will proceed to send separate products. This information appears on the records of the products concerned and do not generate additional shipping charges.

Despite the care taken by Brigade Mondaine in the preparation of packages, it is possible that a product is missing. Similarly, after transport, the products may be defective. Therefore, upon receipt of the order, the Customer must make sure to check the conformity of the products received. Any anomaly concerning the delivery must always be notified the day of receipt or no later than the first business day following receipt, to the customer service, email sent to: contact@brigademondaine.fr

If these conditions are met and the Customer’s request is based, Brigade Mondaine shall, at the option of the Customer, and, if it is not expressed to the choices of Brigade Mondaine, either exchange or send the product missing in the same color and the same size, if the product is still in stock, at the expense of Brigade Mondaine, or refund the product price.

Article 4 Period of withdrawal, defective or nonconforming – Repayment or Credit note

Pursuant to the European Directive 2011/83 / EC on consumer rights and the Consumer Code (loi Hamon )

In accordance with the Hamon law of March 18, 2014, the underwear is part of the products coming within the scope of goods said exceptions.

Thus, the refunds requested will be made to the consumer only if “returned products do not present any loosening by the consumer after delivery” (torn out protections, removed labels, obvious product port, odor of perfume, perspiration …) May not be returned to the seller for reasons of hygiene or health protection “.

Our customer satisfaction is a priority for the Brigade Mondaine.

If the product you are not satisfied of the product you bought, Brigade Mondaine is committed to get back your product at the following conditions:

You have a period of 14 working days from the date of reception to give us your intention to return the product that does not suit you.

Beforehand you must give your return intention by mail at contact@brigademondaine.fr, If you don’t give us your intention to return your article(s) the return won’t be accepted.

You will receive a form and a return number, it is essential to treat your return. All form absence or not completed form will be refused or will postpone your return.

After give us your return intention, we must receive the products before 14 calendar days (starting the day of your demand) with the signed and completed form.

We don’t exchange the products, unless if it is our fault. For a size exchange, please return and order again.

Your items must be returned at : MAISONS DN – 2, rue Emile Goeury – 94140 Alfortville – France

The terms are as follows :

For LINGERIE products (all textile materials combined) : Establishment of a credit note valid for 1 year.

ACCESSORIES Products (non-textile materials) :Refund according to the same method of payment used when ordering.

For Hygiene reasons, items such as intimate accessories (sextoys, plugs…), all such as nippies, pasties, nipplets, body jewels, G-Strings (Bracli, Lucky Cheeks…), foot accessories, hosiery, latex creations and tights and all products mentioned « non returnable » cannot be returned or exchanged.

Products following designers (output current catalog) are neither exchanged nor refunded : Elissa Poppy & DTSM

The return is borne by the customer (you have also the responsibility of the products, you have to proceed at the postage insurance), unless if there is a mistake from our part. For a valid return, you have to return your article(s) in perfect condition (without being worn, washed, with the packaging, label of the product not cut).

Brigade Mondaine wouldn’t be responsible of an eventual delay or loss of the carrier. We recommend you to use registered mail to return your article(s). If you respect all the precedent conditions, MAISONS Company will proceed of the reimbursement of your product(s) for the amount of money present on your order form in the following 15 days after the reception of the products. There will be no reimbursement if the packaging of the product is absent or damaged.

The Gift Vouchers are non-refundable, non-exchangeable.

In the case of an order paid by check in three times without fees, the reimbursement is not possible, nevertheless, the client will be able to receive a credit note for the returned product (s).

The credit note is not cumulable with other discount codes – The credit note can be used once only for the same order, the amount of your order must be equal of superior to the credit note amount – The total amount of the order can be completed by the payment modality you want – The credit note is available on all over the shop excepted Gift Cards. A credit note can not under any circumstances be the subject of a monetary refund. An order settled partially or totally with a credit, then returned by the customer, will result in a new credit note.

In case of a custom made order, the withdrawal period is of 48h from the date of the order. After this deadline, it won’t be possible to cancel or change your order because of the launch of the creation. For that specific orders we won’t be able to get back the products and reimburse the customer, excepted if there is an error of the production from our part. If there is an error of production, the customer must take a picture of the damaged product and transfer it by mail at: contact@brigademondaine.fr

After some returns on the same product or/and order following the desire of the customer, Brigade Mondaine reserves the right to pay back the customer with a credit note, applicable for all purchase on the website during 1 year.

In case of a return from a OFF CEE country, the customer must proceed to the Custom Declaration and precise that the parcel is a RETURN on the form provided by the carrier otherwise Custom Fees will be applied. Brigade Mondaine is allowed to refuse a parcel in that case or to deduct the fees from the due repayment. In the case where customs fees or any other fees would be charged to us. All amounts committed would be subtracted from the total of the refund or credit.

The customer have 60 days in total, from the date of delivery of the order to advise us of a delivery problem and be refunded. No contesting of delivery will be accepted after this deadline.

Shipping and return shipping costs are not refunded (except in case of error on our part)

 

Article 5 Shipping Rates

COLISSIMO Metropolitan FRANCE : Fixed fee of 10 euros per order (Free from 100 euros purchase)

EXPRESS Metropolitan FRANCE : Fixed fee of 19 euros per order

ECO INTERNATIONAL Zone 1: Fixed fee of 20 euros per order (Free from 500 euros purchase)

EXPRESS INTERNATIONAL Zone 1 : Fixed fee of 35 euros per order

ECO INTERNATIONAL Zone 2: Fixed fee of 30 euros per order (Free from 500 euros purchase)

EXPRESS INTERNATIONAL Zone 2 : Fixed fee of 45 euros per order

International Zones

Article 6 Personal Information

Brigade Mondaine undertakes not to disclose to third parties the information provided, except for the service provider responsible for the delivery of products. These are confidential. They will be used for order processing and to customize and enhance communication and product offers reserved for customers Brigade Mondaine, including the newsletter.

This article shall not prevent the overall sale of the company or the transfer of activities to a third party. Therefore, in accordance with the Data Protection Act of 6 January 1978, the customer has a right of access, rectification and opposition to personal data. The site Brigade Mondaine has been declared to CNIL under the number 1620071. You can exercise your right to access and correct by sending a message:

– E-mail : contact@brigademondaine.fr

– By mail  : MAISONS DN – 2, rue Emile Goeury – 94140 Alfortville – France

Article 7 Force majeure and legal and regulatory requirements

 7.1. Force majeure

In the presence of an event of force majeure, product delivery will be suspended for the duration of the force majeure.

In the event that a force majeure prevent the delivery of a product beyond a period of one month from the date of the order, either party may terminate the contract of sale of the product by letter with acknowledgment of receipt sent to the other Party. If applicable, Brigade Mondaine may not honor the order, and shall reimburse the Customer the price of the product.

7.2. Accordance with the laws and customs of the country of delivery

  • Customs restrictions :

Some laws restrict the import of erotic products. Learn about the laws in force in your country before ordering on the site. Brigade Mondaine can not be held responsible for non-compliance of the order with the laws in force in the Client’s country outside France.

  • Customs taxes :

Taxes customs or import are due once the package reaches its destination country. You must pay any additional tax. Brigade Mondaine has no control over these charges and can not predict customs policies vary widely from country to country. Please contact your local customs office for further information.

7.3. Intellectual property

All texts, comments, works, illustrations and images reproduced on the websites published by MAISONS DN are reserved under copyright as well as intellectual property and for the world. In accordance with the provisions of the Code of Intellectual Property, only authorized use for private use subject to different rules, even more restrictive code of intellectual property. Any other use constitutes infringement and is punishable under the Intellectual Property without prior authorization of MAISONS DN. Total or partial reproduction is strictly prohibited.

Concerning the visuals of the site that Brigade Mondaine does not hold the rights, they are used with the agreement of the authors or the natural or legal person in possession. Their rights are also reserved under the copyright and intellectual property and any other use than for private use constitutes infringement and is punishable under the Intellectual Property.

7.4. Applicable law – Competent Jurisdiction

These terms and conditions and contractual relations between Brigade Mondaine and Customer are strictly subject to French law. In case of dispute, an amicable solution will first be sought by the parties before any legal action.

Article 8 Imprint

BRIGADE MONDAINE ® is a registered Trademark of MAISONS DN company Ltd. (capital of € 24,000), registered with the RCS Créteil. FRANCE

SIREN 753 671 684 – VAT number FR63753671684 – EORI FR75367168400011

Registered office : 2, rue Emile Goeury – 94140 Alfortville – FRANCE

 

To contact us :

– Use our : contact form

– Send us an email to : contact@brigademondaine.fr

 

Hosted by :

WP Serveur, 7 rue de la Cité Foulc 30000 Nîmes. France

The company MAISONS DN is the copyright owner or have permission to use all logos, trademarks, distinctive signs, visual products as well as databases and software used in the course of its business.

Any representation or total or partial reproduction of these items is prohibited and constitutes an infringement punishable by L.335-2 sections of the Code of Intellectual Property.

The site Brigade Mondaine has been declared to CNIL under number 1620071

The information collected is subject to a treatment for managing orders or our newsletter, and are in no way passed on to third parties.

If you no longer wish to receive our news, you have the option to unsubscribe from our newsletter by contacting: contact@brigademondaine.fr

In accordance with Articles 39 and following of the law n ° 78-17 of 6 January 1978 amended in 2004 relating to computers, files and freedoms, any person may obtain information and, where appropriate, correct or delete information that concern him.

The exercise of these rights requires the justification of your identity.

You can exercise all these rights by sending your request, accompanied by a signed identity document :

By mail : pdp@brigademondaine.fr
By letter : MAISONS DN, 2 rue Emile Goeury 94140 Alfortville. France

Your requests will be taken into account and processed as soon as possible.