We invite you to consult our C.G.V. (Article 4.) in order to know the terms of return and exchange. Pursuant to the provisions of Articles L 121-16 et seq. of the Consumer Code (Hamon Law 2014).
The Brigade Mondaine accepts the return of the products, only and only if, these last ones do not comprise any trace of dirtiness, odor or any other mark of use. The Brigade Mondaine thus reserves the right to refuse a product considered as not resaleable in the state. The Brigade Mondaine is the only one to be able to note the state of these products and its opinion is authentic. In the case of a refusal of the return for reason of products become unsuitable for the resale, the articles will then be forwarded as is to the customer, only after payment of the forwarding expenses by the customer.
For obvious reasons of hygiene, items such as intimate accessories (plugs, sex toys, rosebuds... ), erotic cosmetics, UPKO X TOUCHDOG petplay products, breast jewelry (nippies, pasties...), foot accessories, stockings and pantyhose, body jewelry or intimate jewelry (such as Fungi - Elica D'Oro, Upko), thongs or body jewelry (such as Lucky Cheeks or Bracli) and all "sexual" products are not returnable, exchangeable or refundable once the order has been finalized by the Customer.
The creations made to order by the designers INCARNEM by Marine Billet, Fräulein Kink, Baed Stories, SPNKD, KILTER, KAIMIN Official, Asche & Gold, BoundUp, Crystal Eyez, Adele Brydges, Elif Domanic, FIGURE OF A, Stephanie SANTOS, POSIE Lingerie and HERVÉ by Céline Marie, or any other item indicated in the product sheet as such, are neither returned nor exchanged nor refundable, once the order has been finalized by the Customer.
The brands in liquidation as well as the products proposed in the category SALE - END OF COLLECTIONS - OUTLET - PRIVATE SALE are neither taken back nor exchanged nor refundable, once the order is finalized by the Customer. These products benefit of a major discount and are seals automatically before the expedition to the client.
The Brigade Mondaine sets, gift packaging, event products made in LIMITED EDITION are neither returned nor exchanged.