We invite you to consult our C.G.V. (Article 4.) in order to know the terms of return and exchange. Pursuant to the provisions of Articles L 121-16 et seq. of the Consumer Code (Hamon Law 2014).
La Brigade Mondaine accepts the return of products only if they are free of dirt, smell or any other mark of use. La Brigade Mondaine therefore reserves the right to refuse a product that is considered to be unsaleable as is.
Only the Mondaine Brigade is able to ascertain the state of these products and its opinion is authoritative.
In the case of a refusal of return on the grounds of products that have become unsuitable for resale, the items will then be reshipped as is to the customer, only after payment of the reshipment costs by the customer.
For obvious reasons of hygiene, items such as intimate accessories (plugs, sex toys, rosebuds... ), petplay products UPKO X TOUCHDOG, breast jewelry (nippies, pasties...), foot accessories, stockings and tights, body jewelry or intimate jewelry (such as Fungi - Elica D'Oro, Upko), thongs or body jewelry (such as Lucky Cheeks or Bracli) are neither returned nor exchanged nor refundable, once the order is finalized by the Customer.
The creations made to order by the designers Fräulein Kink, Baed Stories, SPNKD, KAIMIN Official, Asche & Gold, BoundUp, Crystal Eyez, Adele Brydges, Elif Domanic, FIGURE OF A, ICHOR, Stephanie SANTOS and HERVÉ by Céline Marie, the candles and perfumes or any other item indicated in the product sheet as such, are neither returned nor exchanged nor refunded, once the order is finalized by the Customer
The brands in liquidation such as Bluebella, Dora Larsen, Loveday London, Opaak, Superbe, Ruban Noir as well as the products proposed in the category END OF COLLECTIONS - OUTLET - PRIVATE SALE (Sales) are neither taken back nor exchanged nor refundable, once the order finalized by the Customer. These products benefit of a major discount and are seals automatically before the expedition to the client.
The Brigade Mondaine SETS are neither returned nor exchanged.
Gift packaging is neither taken back nor exchanged.
Event products made in LIMITED EDITION are neither taken back nor exchanged.